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Website & Ordering FAQ

Got a question that needs answering, well you're in the right place. Whether it's a delivery issue, returns, Slim's rewards, contact numbers, declarations of love, whatever you want - it's all covered below.


Why haven’t I received my order?

  • We understand, a delayed product is a pain. Here are some suggestions what to do if you’re getting grumpy that your order hasn’t turned up. First, track your parcel using our courier’s website here. If, for some reason, you have no tracking information, then contact our customer services team on or call us on 0333 222 9944 and we will get on the case for you as quick as a flash.

I don't like e-commerce sites, do you have someone I can actually speak to?

  • Sometimes people don't like e-commerce sites because there is never anyone to talk to. That’s fair enough. Well, at Slim's we can do chat also. Whether it's for technical assistance, advice, product issues, account queries, or anything else. Our telephone support team are available 9-5, Monday to Friday to help with your issues. If you need them, call and hear their voices on 0333 222 9944.

I've got my order and there is a product missing, what can I do?

  • Ok, one of two things could have happened here. The first one is that one or more of your products might be on back order. If you haven't already, check your e-mail, our customer services team will let you know if there is a slight delay with any items on your order. They can also update you how long it will be until you get it. If there is no e-mail there, get in touch with us and we'll see if it was accidently missed off your order – we're all human sometimes.

One of the products I've ordered is faulty, can I return it?

  • If you’re angrier than a dragon due to a faulty product, let's sort this out quickly. Whether the product came in from the manufacturer faulty or it’s been damaged in transit, we can help you. Follow this link to our Returns page for more info. Failing that, send us an email at

My country isn't listed on your delivery page, but I want to purchase some of your brilliant products, can I still make an order?

  • We're working on this one! We would love to eventually offer delivery worldwide, but we need to make sure it's at a fair price to you. In the meantime, contact us via email on and we can arrange a quote for you. Just make sure to include the products you wish to order and the quantities so we can get that quote as accurate as possible.

I love a bargain, have you got any discount codes I could use?

  • We've gone one better than that, we have an advanced rewards scheme running throughout the website. Earn 10 points with every £1 you spend; 200 reward points are worth £1 in credit. It’s that simple but do feel free to read more about it here: Slim's Rewards. Alternatively, sign up to our newsletter (scroll down to the bottom right of your screen) or follow our social pages so you can stay up to date with any special promos we have running. Find us @SlimsDetailing on Facebook, Instagram, and Twitter.

Do you offer sponsorships or send out samples to car enthusiasts?

  • We get a lot of sponsorship requests from enthusiasts all over the country looking to promote our brand and products. However, this is not something we can offer at the moment. We don’t stock free sample products and since we offer amazing discounts and rewards, we prefer that our reviews come from genuine sources rather than people who get endorsed to promote! Keep a look out on our social channels in case anything changes in the future.

Can I have your hand in marriage?

  • No.