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Service Update 20/04/21 – We are currently experiencing extremely high order volumes and are unable to guarantee next day delivery. If you are chasing an order, please allow at least 3-5 working days to pass before getting in touch for an update. Click here for more info.
Service Update 20/04/21 – We are currently experiencing extremely high order volumes and are unable to guarantee next day delivery. If you are chasing an order, please allow at least 3-5 working days to pass before getting in touch for an update. Click here for more info.
Service Updates

Service Updates

This blog will be updated throughout the year with any changes to our services from shipping to general store updates.

Latest Service Update | Tuesday 20th April 2021

We are currently experiencing extremely high order volumes and are unable to guarantee next day delivery. If you are chasing an order, please allow at least 3-5 working days to pass before getting in touch for an update.

We understand any dissatisfaction that may result from this but please be assured our warehouse team are working extremely hard to dispatch as many orders as possible each day.

Thank you for being so patient during this time, we received an overwhelming number of orders during the Easter weekend and, although we did work over the bank holiday to pick and fulfil orders, we have continued to be extra busy whilst complying with current COVID-19 government guidelines, which does slow our processes down.

Our Customer Service staff are also very busy on the phones. We know it is frustrating when you cannot get through, so please, if you need to contact us, try to do so by email and we will respond as soon as possible.

Our shops have reopened since 19th April. Please keep an eye on our social media channels for the most up to date information.

Shipping outside of the UK is still temporarily suspended whilst we work our way through the new export guidelines.

Plus our Training Academy remains closed until further notice. 

Thank you for your continued support.

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